Effective Date: June 23, 2026 | Version: 1.3
At Pawar Photocopy & Stationery, your privacy is of paramount importance to us. This Privacy Policy details the types of personal data we collect, how we use it, our storage procedures, and the security measures we take to protect your information when you use our mobile application, in compliance with Google Play Store Developer Guidelines.
1. Information We Collect
- Account Information: When registering, we collect your full name, email address, phone number, age, gender, and profession to create a tailored user experience.
- Order & Checkout Data: We collect transaction details, product choices, billing summaries, and delivery addresses to fulfill your purchases.
- Geographical Location Data: With your explicit consent, we access your device's GPS coordinates (latitude and longitude) to auto-fill delivery addresses via reverse-geocoding, saving you from manual entry.
- Push Notification Device Tokens: We collect and store your device's unique Firebase Cloud Messaging (FCM) token to route push notifications regarding your orders, system alerts, and time-limited flash deal promotions.
- Device and Tech Specs: Information about your device, including model, operating system version, and unique device identifiers to monitor app health and stability.
2. How We Use Your Information
- To verify user identity, register accounts, and manage user profile preferences.
- To process, print, package, and dispatch stationery and printing orders.
- To provide automated order status updates, digital receipts, and support communications via WhatsApp.
- To send real-time push notifications on your device regarding status changes of your orders and important announcements.
- To send time-sensitive flash deal and promotional offer notifications with countdown timers, when you have notifications enabled.
- To detect, prevent, and troubleshoot application bugs, security vulnerabilities, or fraudulent actions.
3. Data Storage, Location, & Retention
- Database (MongoDB): Your account profile information, order history, and saved addresses are stored in a secured MongoDB database.
- Authentication & Push Messages (Firebase): We leverage Firebase Authentication for secure sign-in and session tokens, and Firebase Cloud Messaging (FCM) to deliver push notifications including flash deal alerts.
- Local Storage (AsyncStorage): Delivery addresses and temporary shopping carts are stored locally on your device to speed up checkout and support offline reading of draft items.
4. Third-Party Data Sharing
We share information with trusted third-party services only to the extent necessary to deliver the application's core features. We never sell your personal data. Our partners include:
- Firebase (Google): For secure authentication and push messaging services.
- WhatsApp (Meta): To open chats and send receipt updates.
- MongoDB Atlas: For secure and encrypted cloud database storage.
5. Device Permissions Explained
To run effectively on Android and iOS and meet Google Play Store safety compliance, our app requests the following permissions:
- Location Permission: Optional but highly recommended, used to pinpoint your coordinates to automate delivery address filling during checkout.
- Notification Permission: Requested on application start to enable system banner and lock-screen push alerts for order updates, tracking status, and flash deal promotions.
6. Refund, Return & Replacement Policy
We are transparent about our commercial policies. In line with our Terms & Conditions:
- No Monetary Refunds After Delivery: Once a product has been delivered or collected by you, we are unable to process any monetary refund. We cannot take back money after the product has already reached the customer.
- No Pre-Payment: Since this app does not process or accept any pre-payments or online transactions, there are no prepayment refunds. All payments are done post-delivery or upon collection.
- Replacement Option: If a delivered product is damaged, defective, or incorrect, you may request a replacement (not a cash refund) within 24 hours. Replacements are subject to inspection and approval, and items must be unused and in their original condition.
7. Data Protection Rights & Deletion
You have the right to access, edit, or update your profile details and delete saved addresses in the settings screen. If you would like to permanently delete your account and clear all associated data from our servers, you can initiate a soft-delete directly from the mobile app's profile screen. For permanent database purging and removal of all transaction records, please email your request to pawarsagar27000@gmail.com. We will process and verify your request within 30 days.
8. Contact Information
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data handling practices, please contact us at:
Pawar Photocopy & Stationery
Email: pawarsagar27000@gmail.com